Client Support
To ensure you always get the most from your online investment, Convio offers friendly, convenient client support. These services include an online client-only Web site, a client newsletter of online best practices, tips, tricks and case studies as well as comprehensive email and telephone support and advanced training.
Client support
When you have questions, Convio Client Support ensures you get the answers and the help you need. Call a client support representative Monday through Friday from 7:00am - 7:00pm CST, or submit your questions online and view the status of your request at any time. Emergency non-business hour support also is available.
Convio Customer Center
Specially created for Convio clients, the Customer Center offers software update information, training schedules and details, answers to frequently asked questions and online best practices tips.
Client newsletter
Convio's client newsletter delivers online best practices, tips, tricks and case studies straight to your email inbox. With the latest information about how to implement best practices using Convio, you'll always have the knowledge you need for online success.
Advanced training
Once you've learned the basics of using Convio software, you can take advantage of Convio's advanced training courses. Topics include best practices to benefit from advanced product capabilities, client case studies presented by Convio client administrators and an introduction to new product features.
"I see Convio as a partner — part of our team. They provide all of the tools we need for everything we do online, and they are always there to ensure we succeed."
- Charla Easterbrook, vice president, community relations
SPCA of Texas
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